bd22's Privacy Policy
Protecting your personal information at bd22 is our top priority. This policy clearly describes what information we collect, how we store it, and how we use it.
Introduction and Scope
bd22 operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy applies to bd22's website, mobile application, and all associated services.
By using our services, you are considered to have agreed to the terms of this policy. Please read our Terms and Conditions page carefully to understand your full consent and the terms of use.
All bd22 services are for individuals aged 21 or above only. We do not knowingly collect information from minors. If such information reaches us, we delete it as quickly as possible.
This policy applies to all services provided through bd22's website and app. Third-party links or services are governed by their own privacy policies.
What Information We Collect
bd22 collects the following information to properly operate its services, verify accounts, process transactions, and ensure security:
2.1 Personally Identifiable Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for verification)
- Permanent address
2.2 Financial Information
- bKash, Nagad, Rocket, Upay or bank account number (for processing deposits and withdrawals)
- Transaction history and amounts
- Wallet balance information
2.3 Technical Information
- IP address and device type
- Browser type and operating system
- Time of site visits, session duration, and pages visited
- Cookie and locale settings
2.4 Gaming Activity Information
- Betting history, win and loss records
- Preferred game categories and session duration
- VIP level and cashback information
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account creation and verification | 5 years after account closure |
| Financial Information | Payment processing and fraud prevention | 7 years from the date of transaction |
| Technical Information | Security and experience improvement | Up to 1 year |
| Gaming Activity | Service improvement and responsible gaming | While the account is active |
Methods of Data Collection
bd22 collects user information in the following ways:
- Registration Form: Information provided when you create an account at bd22 is collected directly.
- Transaction Processing: Financial information is collected when making a deposit or withdrawal.
- Cookies and Tracking Technology: Technical information is recorded automatically while using the website or app.
- Customer Service Communications: When you contact us via live chat or email, the details of that conversation are stored.
- Third-Party Verification Services: For identity verification, information may be checked through approved third-party providers.
Purpose of Data Use
bd22 uses the collected information for the following purposes:
4.1 Service Operations
Information is used to create and manage your account, process deposits and withdrawals, and provide bonuses or VIP benefits.
4.2 Security and Fraud Prevention
Information is used to detect multiple account creation, money laundering, or other irregularities, and to ensure an SSL-secured environment.
4.3 Responsible Gaming
Information is used to monitor gaming activity patterns, identify potentially risky behaviour, and provide necessary support. More details are available on the Responsible Gaming page.
4.4 Communication and Support
Information is used to send important notifications about your account, transactions, or services, and to facilitate communication with the customer support team.
4.5 Service Improvement
Information is used to analyse user experience and improve the functionality and design of the website, app, and gaming platform.
bd22 never sells or provides your personal or financial information to third parties for marketing purposes.
Data Disclosure and Third Parties
In certain circumstances, bd22 may share information with third parties:
- Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or a bank is sent to the relevant payment platform.
- Identity Verification Services: Necessary information may be sent to approved KYC service providers to confirm account verification.
- Legal Obligations: bd22 may be required to provide information under applicable laws in Bangladesh or by order of a competent authority.
- Technology and Hosting Partners: Relevant information is shared with technology partners responsible for server and data hosting management, though they are contractually bound to maintain confidentiality.
Information is not disclosed for any purpose beyond those mentioned above without the user's explicit consent.
Data Security Measures
bd22 follows multiple technical and administrative measures to protect user data:
6.1 Encryption Technology
All data transfers are encrypted via SSL (Secure Socket Layer) technology. Financial information is secured with an additional layer of encryption.
6.2 Access Control
Only authorised personnel can access sensitive user information, and every access is kept on record as a log.
6.3 Security Testing
System security is ensured through regular security audits and vulnerability assessments.
6.4 Data Storage Centres
bd22's data is stored on secure servers. In the event of any data breach, affected users will be notified as soon as possible.
No data transmission over the internet is 100% secure. While bd22 follows industry-standard security measures, absolute security cannot be guaranteed.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the bd22 website and app.
7.1 Use of Cookies
- Essential Cookies: Required to maintain login sessions and ensure core functionality.
- Analytical Cookies: Help improve services by analysing user behaviour.
- Functional Cookies: Remember your language and preference settings.
7.2 Cookie Control
You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.
User Rights
As a bd22 user, you have the following rights over your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not apply where legal obligations exist.
- Right to Data Portability: You may request to receive the collected information in a structured format.
- Right to Object to Processing: You may object to the processing of your information in certain circumstances.
To exercise any of the above rights, please contact our customer support team. We provide assistance in Bengali and English via 24/7 live chat and email.
Data Retention Period
bd22 retains user information only for as long as necessary:
- Active account information is retained until the account is closed.
- Even after account closure, some information may be kept for a set period due to legal obligations.
- Financial transaction records are generally retained for up to 7 years.
- Technical logs are kept for up to 1 year.
Once the set retention period ends, information is securely deleted or anonymised.
Protection of Minors
All services on bd22 are exclusively for individuals aged 21 and above. We do not knowingly collect any information from minors.
If a parent or legal guardian believes their minor child has provided information on our platform, please contact us immediately — we will take prompt action.
Our position on age verification and responsible gaming is described in detail in our Responsible Gaming Guidelines.
Changes to the Policy
bd22 reserves the right to update this Privacy Policy as needed. If any significant changes are made:
- The updated date will be noted on this page of the website.
- A notification may be sent to users' registered email addresses.
- Continued use of the account after the revised policy takes effect will be considered acceptance of the new policy.
You are advised to visit this page regularly to stay up to date.
Contact & Complaints
For any questions, requests, or complaints regarding this Privacy Policy, please contact our customer support team:
12.1 Contact Methods
- Live Chat: Available directly via live chat 24/7
- Email: [email protected]
- Language: Support is available in both Bangla and English
12.2 Response Time
We aim to respond to privacy-related requests as quickly as possible. For general questions, live chat can provide the fastest resolution.
For answers to common questions about our services and policies, visit our FAQ section — where the most frequently asked questions are all in one place.
Our support team is available 7 days a week, 24 hours a day, ready to assist you in Bangla.